We are thankful to have you as a part of the Chamberlain Insurance Agency family. We hope you will
quickly experience the pride we take in our agency, our community and our clients. Our agency’s team
hopes to provide you with relationships that help you feel confident that your business and personal
needs are being protected. Your satisfaction is the key to our success. We strive to do things just a little
differently. Here's how:
Local: Being located in Southeast Portland for over 30 years, community has been a critical part of our
success. The agency was founded in 1982 by Steve Chamberlain, who attended high school down the
street at Madison High School. Steve has remained in the community ever since. Mike Totaro and
Rachel Sandwick purchased the agency from Steve in 2016. They have both worked at the agency for
over 20 years, and have since been heavily involved in the community. It is not unusual to see someone
from our team at a local restaurant or shop.
Choice: As an independent agency we have the freedom and benefit of providing a wide range of
choices when it comes to insurance companies and coverage. We know you have an abundance of
choices in the insurance market, so we are thankful you have entrusted us with protecting your most
Service: Our goal is to provide fast service and to make sure we are accurate. Additionally, we strive to
communicate with you throughout the process. Fast, Accurate and Communicate are our three keys to
great service. Being an independent agency means we work for you, not the insurance company!
Having been at the same location for over 30 years, we have seen many changes in our industry and
our community. Doing business face to face is still a priority. We also recognize the importance of
technology, so we strive to embrace it and communicate through various media platforms at a high
Since we started, Chamberlain Insurance has lived by two core values:
1. Family: At Chamberlain Insurance we continue to build strong relationships with our clients
and our employees. We are persistent at growing the family atmosphere that we find essential
for running a business.
2. Community: We make a continuous effort to be involved with the Pacific Northwest
community, whether it is sponsoring a local youth sports team or funding a local charity.
When you receive this welcome kit as a new customer, or a 30 year client, please hold us to the high
standard you have come to expect from Chamberlain Insurance Agency. Please be sure to watch for our
newsletter and take a look at our website and Facebook page.
WHAT IF I HAVE A CLAIM?
Our team is happy to help you with any claim issue. During normal business hours, please call our
office. However, we realize sometimes claims happen after office hours.
Here are some of our most common auto insurance 24 hour toll free claim departments and their phone
Safeco Insurance: 1-800-332-3226
Mapfre Insurance: 1-800-222-2114
Oregon Mutual: 1-800-934-3809
Liberty Mutual: 1-800-362-0000
Kemper Preferred: 1-888-252-2799
Stillwater Insurance: 1-800-220-1351
In case of an emergency, ALWAYS call 911 first. Then call your insurance company.
The insurance company will need to know;
● Time and location of the incident
● Involved parties
● Be sure to obtain the other involved parties name, address, phone number, license plate number,
insurance company name and policy number
WE APPRECIATE REFERRALS
The Chamberlain Insurance Agency referral program.
Your referrals mean the world to us. We work hard to earn each referral. As our way of saying thank
you, we have a new referral program. We enjoy supporting charitable organizations in our area so we
decided to tie our referral program to four charities.
Each time we receive a referral from you, we will donate $5 to the spotlight charity of the quarter.
The charity organizations we will donate to are;
● Team Rubicon
● Family Dogs New Life Shelter
● Portland Youth Builders
● Fox 12 Les Schwab Toy Drive
The person you refer does not have to purchase a policy. They just have to call, mention they were
referred by you and let us offer them a quote.